Disagree on the $200. We've more than made up for labor charges by being a member of this service. Several surround sound/TV, etc., installs speak for themselves. Now, I'll most likely be cancelling the service since we've run out of things to upgrade.Literally every chain store is the same. You would've gotten the same treatment from Circuit City, Best Buy, Target, Walmart, Dunham's Bass Pro Shop, JC Penney, Home Depot, and the list goes on. Doesn't matter what they're selling. Those stores are nothing more than a bunch of super low-paid help with zero knowledge of the product they're selling trying to barely make their car payments on 2005 Celicas. Would you give a shit what a customer is mad about and go out of your way to help the guy for minimum wage? Nope.
All of those chain stores have a scam "club" you can join where they fleece old people into thinking they're getting a bunch of benefits, they only need to get your $200 and don't give a shit about the few complainers that come back in demanding some sort of resolution. You got scammed, and like Dave Ramsey says it's actually a good thing if it only happens once and you learn from it...it's called a stupid tax. I'm going to guess that you also buy extended warranties and "protection plans" at the register. Good luck getting any of those to work. Yet another scam.
Newsflash for ya, no one at Best Buy...not even all the way up to upper management--gives two shits about the reputation of Best Buy, and they don't care if you get upset or not. They have crappy low-paying jobs and they just wanna get through their day and not have to listen to whiny customers anymore. Same for any chain store . It's the way it is. Retail is hell and no one cares about your (or my) problems. The sooner people figure that out the better.
Go look at ANY online presence of ANY big retailer and you'll see the exact same litany of complaints as Best Buy.
So, no, it hasn't been a stupid tax at all.