Seth53
Well-Known Member
I posted the following on their FaceBook page (since they do not have an on-line complaint/resolution portal. Cripes almighty, what the hell has happened to customer service these days? And no, no answer back. I left my full name, email and phone # to boot.
Dreadful experience with Best Buy (BB) in Coralville, Iowa.
My wife and I wanted to do a dual-car audio upgrade. As a Totaltech member ($200/year to join) we purchased most of the hardware through BB and were set up for two installations at the Coralville, IA BB on Saturday, March 28th. I had taken time off from work to drive the NINETY miles to get this done. We had patiently waited for SIXTY days for the appointment day.
Upon arrival, we were informed the installer had been called away for a family emergency and wasn’t available. I asked why we were not notified and the answer from the Service Manager was that the Geek Squad manager, Kaleb, stated he had called everyone. Nope. Not a whisper. I was then asked if the call might have gone to “spam”….huh? Emails go to spam, voice messages do not.
I was given a $175 refund for our time and trouble of driving two vehicles. I was told the Geek Squad manager, Kaleb, would call me when he arrived at 11am. Nope. Not a whisper.
I wanted to re-schedule obviously, so, on the ninety-minute drive home, I spent the entire time either on hold, getting transferred multiple times, getting transferred to the BB worker’s comp hotline, and/or getting cut off completely using the Geek Squad Totaltech customer service phone number. When I finally got ahold of a scheduler (no, Kaleb never did call), I was told there wasn’t anything available at the Iowa City or Davenport BB’s for audio install until late May or early June.
Seeing how I was turned away, not communicated with beforehand, not called back as promised and being on hold for about two hours total, I would think some consideration might be made to get us in sooner. Nope.
Finally, there is no email or online customer-communication (complaint) site to work through. Why is that? Sorry BB, I won’t schedule any more installation services…business will be going elsewhere. Highly doubtful we will be renewing our Totaltech membership. Sorry, but your customer service is an F+
Dreadful experience with Best Buy (BB) in Coralville, Iowa.
My wife and I wanted to do a dual-car audio upgrade. As a Totaltech member ($200/year to join) we purchased most of the hardware through BB and were set up for two installations at the Coralville, IA BB on Saturday, March 28th. I had taken time off from work to drive the NINETY miles to get this done. We had patiently waited for SIXTY days for the appointment day.
Upon arrival, we were informed the installer had been called away for a family emergency and wasn’t available. I asked why we were not notified and the answer from the Service Manager was that the Geek Squad manager, Kaleb, stated he had called everyone. Nope. Not a whisper. I was then asked if the call might have gone to “spam”….huh? Emails go to spam, voice messages do not.
I was given a $175 refund for our time and trouble of driving two vehicles. I was told the Geek Squad manager, Kaleb, would call me when he arrived at 11am. Nope. Not a whisper.
I wanted to re-schedule obviously, so, on the ninety-minute drive home, I spent the entire time either on hold, getting transferred multiple times, getting transferred to the BB worker’s comp hotline, and/or getting cut off completely using the Geek Squad Totaltech customer service phone number. When I finally got ahold of a scheduler (no, Kaleb never did call), I was told there wasn’t anything available at the Iowa City or Davenport BB’s for audio install until late May or early June.
Seeing how I was turned away, not communicated with beforehand, not called back as promised and being on hold for about two hours total, I would think some consideration might be made to get us in sooner. Nope.
Finally, there is no email or online customer-communication (complaint) site to work through. Why is that? Sorry BB, I won’t schedule any more installation services…business will be going elsewhere. Highly doubtful we will be renewing our Totaltech membership. Sorry, but your customer service is an F+